Support

No idea how to install your product. Problems with your connections or other questions? Below you will find our detailed FAQ, step-by-step installation guide, troubleshooting and help videos.

How-to and best practice

How long does the signalization take between the camera and the Qnect app?

This is highly dependent on the network in which the camera and the phone are connected to. The better the signal to the WiFi router, the faster the image appears on the phone.

Is my water tap compatible with the Qnect Home Water Controller?

The water controller is compatible with most water taps, which include and inlet of 1” (33.3mm) and 3/4” (36.5mm) threads. The outlet can connect a 3/4” (36.5mm) thread. Working pressure is from 0.5 up to 5.0 bar.

How can I share a device or complete smart home with other users ?

Sharing one product or multiple products is easy. But know that all users must be registered within the app (users must have downloaded the app, and created an own unique account).

  • You can easily share one product with one or more users, when accessing the device settings. From there fill in the email and country code of the designated user. He (or she) will receive a notification that a device is shared. The will see the device on the bottom of the device list in their app. Note that this user has limited operating capabillities. He (or she) cannot create scenes or automations, but turning a device on or off is perfectly possible. 
  • On the other hand, sharing an entire smart setup is also possible. Share your entire home setup through your personal home profile. Share with one or more users and give them full (or limited) rights. 

If this short description is not sufficient, check our detailed instruction on sharing one or multiple devices. 

How to share my devices. 

How to connect my camera to Google Assistant

Connect your Qnect Home camera to Google Home for hands-free voice control. View your camera live feed on a third party screen or casting device (Google or Amazon)

Note : This feature is pre-activated for all camera products except for our basic indoor camera (QN-IPC01). We must enable this feature for you, when receiving your Device ID.

Simply fill in the activation form and we'll activate the feature for you. Go to the activation form, choose IPC-01 and select "How to connect to my Google Ecosystem". Fill in your device UUID in the form. 

Connecting the camera to your Google account  can be set in two ways : 

  1. Directly from the settings of the camera in your Qnect Home app :  Go to the settings of your device and tap on the Google icon. You will be directed and, if confirmed, automatically logged in the Qnect Home action. 
  2. From the Google Home app : Open the Google Assistant app on your device and go to your ‘Home Control’. Tap the ‘+’ icon in the top left corner. Search for the Qnect Home service. Log in with your account and tap ‘Authorize’ to connect with the Google Assistant. In the home control menu, you can now see the devices that are available for voice control through Google Assistant.

Go to the activation form

How do you charge the Qnect Smart Doorbell battery and how long is the charging time?

The Qnect Smart Doorbell can be charged through the Micro USB-port on the back. To charge the doorbell, you must loosen the screw that fixes the doorbell to the wall, so the doorbell can be temporarily taken inside to be charged with the included micro USB cable.
An empty battery is fully charged within four hours.

My device seems to be already bound to another user

Our camera's and doorbells, for security reasons, are bound to a specific user (account). when resetting a camera or doorbell, without deleting it from your app, will keep the device active in your account. This way unintended use or loss cannot grant other users access to your camera device and its content. 

However, when you need to reuse or reinstall a camera, sometimes a reset procedure is needed. When you do not have the proper app our account active to reset the device from the app, we can delete it for you. 

In order to make sure that we can unbind your device from the current user, we need you to send an unbind request in the Qnect home app

Please follow the steps below to make sure we receive your message :

  • Try to connect your device using according to our manual. If you do not have our manual at hand you can always find the manual on a specific product page. 
  • You receive the message displaying  " adding failed, this product is bound to another user"
  • below this message, tap on the link "press to unbind". Follow the instructions within the app to send your message together with a picture of your purchase ticket via the app.
  • We will unbind your device, when receiving your receipt. We do this for security reasons.
  • You will receive a reply message from our service team trough your app feedback center. Make sure to check regurarly for new messages tapping on me > FAQ & Feedback > My Feedback 
  • Click on "resolved" at the bottom left.

You can now connect your device using the user manual. 

How long is the delay when someone rings the doorbell, receive notifications, pick up and respond?

This is highly dependent on the network in which the doorbell and the phone are connected to. The better the signal to the WiFi router, the faster the image appears on the phone. In practice, it takes about 3 seconds from ringing the doorbell to opening the video stream. In most cases this is still faster than getting up from the couch and walk to the front door to open it. For the person who rings the doorbell it will not take “too long”. Notifications you will receive almost instantly on your phone.

Can I use the Qnect Home Smart Water Controller without an app?

You can use Qnect Home water controller with its physcal button on the device. Here you can open and close the water supply of the water controller.  If you whish to use more functionalities and irrigation options you need to connect the water controller to the Gateway socket, which is always included in the packaging. Easily connect the Gateway plug to your home WiFi and establish a wireless connection between the gateway and your water controller. 

Troubleshooting

My device seems to be already bound to another user

Our camera's and doorbells, for security reasons, are bound to a specific user (account). when resetting a camera or doorbell, without deleting it from your app, will keep the device active in your account. This way unintended use or loss cannot grant other users access to your camera device and its content. 

However, when you need to reuse or reinstall a camera, sometimes a reset procedure is needed. When you do not have the proper app our account active to reset the device from the app, we can delete it for you. 

In order to make sure that we can unbind your device from the current user, we need you to send an unbind request in the Qnect home app

Please follow the steps below to make sure we receive your message :

  • Try to connect your device using according to our manual. If you do not have our manual at hand you can always find the manual on a specific product page. 
  • You receive the message displaying  " adding failed, this product is bound to another user"
  • below this message, tap on the link "press to unbind". Follow the instructions within the app to send your message together with a picture of your purchase ticket via the app.
  • We will unbind your device, when receiving your receipt. We do this for security reasons.
  • You will receive a reply message from our service team trough your app feedback center. Make sure to check regurarly for new messages tapping on me > FAQ & Feedback > My Feedback 
  • Click on "resolved" at the bottom left.

You can now connect your device using the user manual. 

Can someone do someting with a qnect camera after it has been stolen?

If the camera is stolen, the thief can’t do anything with it. The camera is linked (in the cloud) to the person who added the device to the Qnect Home app. When someone resets the camera and attempts to add the device to the Qnect Home app a notification will appear that the camera is already linked and must first be disconnected by the original owner.

The thief can contact us and request to disconnect the product from the original owner, but in this case we have his contacts and if necessary we can take steps to return the Smart Indoor Camera to the original owner. Note that for every unbinding request we always ask a purchase receipt. 

How can I reset my password?

If you want to set a new password in the Hombli app, you can follow these steps:

1. Log out of your Qnect Home account via Account > Setting> Log out
2. Click on “Log in with an existing account”
3. Click on “Forgot password”
4. Enter your mobile phone number or e-mail address, you will receive a verification code.
5. Enter the verification code, after that you can reset the password.

Can I still turn on the Qnect Smart LED Strip without using the app?

Yes! The button on the control module for the Qnect Smart LED Strip will turn on the strip, without having to use the app.

Did not find an answer in our questionnaire. Do not hesitate to contact us if you have any further questions

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